Shipping & Processing

Effective date: August 25, 2026

Processing time

Most made-to-order controllers are targeted to ship within 5–10 business days after payment and any required design details are confirmed. Business days are Monday through Friday, excluding holidays. Carrier transit time begins after the package is accepted and is separate from processing time.

If an order has not shipped, we aim to send progress updates around business day 3 and day 5, then at least every 5 business days until shipment. These updates are service targets, not guaranteed completion dates.

Order changes

Contact us as soon as possible if an address or build detail needs to change. A custom order may be cancelled within 2 hours of purchase or before work begins, whichever comes first. Changes requested after work begins may not be possible and may affect timing or cost.

Tracking

Tracking is sent to the email address on the order when the shipping label is created. A label-created scan means the package is being prepared; carrier movement may not appear until the carrier accepts and scans it. Please allow normal scan time before reporting missing movement.

Carrier delays and delivery estimates

Carrier estimates are not guarantees. Weather, peak volume, routing, customs, and carrier disruptions can cause delays outside PowerFlow’s control. We will help review tracking and, when appropriate, start a carrier inquiry.

Address accuracy and returned packages

The buyer is responsible for providing a complete and deliverable address. If a package is returned because of an incorrect address, refusal, or failed delivery, the buyer may be responsible for the cost to resend it unless the problem was caused by PowerFlow or applicable law requires otherwise.

Lost or damaged packages

If tracking shows a package is lost or it arrives with shipping damage, contact support@powerflowgaming.com promptly with the order number and photos when reasonably possible. Keep the packaging until the review is complete. We will follow the carrier’s process and applicable consumer law.

International orders

International buyers are responsible for import duties, taxes, brokerage charges, and customs requirements unless checkout states otherwise. Customs delays are outside the stated processing target.

Marketplace orders

For Etsy and eBay purchases, the shipping estimate, tracking, and protection rules shown on that marketplace also apply. Use the marketplace’s required message and order tools for support.